For existing customers
You work with one of our robots. Here is how to reach us.
Service hotline
+41 71 755 49 14
How to report an issue
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Identify the robot
Have the robot's serial number or location ready.
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Reach us
Call the service hotline or write to us using the form below, topic: Existing customer.
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Describe
What happened, and since when? A photo or a short video helps.
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We take care of it
Our service team gets back to you personally.
Service
What our service does every day
From our service cases and field reports since January 2026: what comes up most often, and how we solve it. We handle much of it remotely and the rest on site.
Painting robots
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Routine maintenance
Tension and grease the chains, lubricate gears and axes, clean the controller, drives and fans. For many robots about every three months, plus the annual safety inspection. Every visit ends with photos and a report.
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Back in production after a crash
Inspect the mechanics, re-home, test the programs with the painter. At one contract coater, production was running again after about four hours.
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Paint path and spray pattern
No paint at the gun or an uneven pattern: we check distributors, valves and sieves section by section, find the cause and agree a protocol with your team.
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Calibration and fine-tuning
Recalibrate, replace an encoder, fine-tune a collision detection that had been switched off because of false alarms.
Cleaning and service robots
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Remote reset
We solve many faults without anyone traveling: check the status, restart, update the software, adjust the tasks.
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Re-mapping
Large floors, sloped floors, lots of glass or a new furniture layout: we re-map, markers first. Since February 2026 we follow our own protocol for every installation.
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Wear parts
Brushes, rubber blades, filters and suction bars are the most frequent case. We ship them from our stock in Altstätten; you can swap many of them yourself with our instructions.
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Station, water, detergent
Descale the station, replace parts, check the detergent dosing, and bring a mobile water tank where needed.
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Elevator and network
If the robot enters the elevator but does not reach the right floor, we check the radio module, the board and the SIM.
Day to day
Recent service jobs
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Job coater in Emsland
A collision in the morning, axis 4 offset by about 4 degrees. Mechanics checked, re-referenced, programs tested with the painter. After about four hours, production is running again.
View case: Job coater in Emsland -
Family-owned paint shop in Emsland
No paint at the gun. We take the line apart piece by piece, find the cause and agree on a maintenance protocol.
View case: Family-owned paint shop in Emsland -
Two technicians, two days, five robots
Maintenance on five robots at four customers, plus a first annual safety check (passed).
What your subscription covers
Exactly what is included is set out in your contract.
Robotics as a Service- Maintenance and spare parts
- Remote monitoring
- Software updates
- Training for your team
Brochures
The next chapter
Your robot and Robonnement Intelligence
Your robot can become part of Robonnement Intelligence. It logs its work like everyone else on the line, and you ask your factory what it did today. Whether and how your robot is connected, we clarify with you on site.
On-site service
Real photos from our projects, with place and month.
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Maintenance of the first painting robot Agricultural machinery maker near Osnabrück, -
Maintenance: chains and gears cleaned and oiled Job coater in Emsland, -
Check-up visit for the cleaning robot Company in Geneva, -
On-site service: brush module replaced and tested Manufacturer in the canton of Neuchâtel, -
Scheduled maintenance with an encoder replaced Manufacturer in Upper Swabia,
Contact
Tell us where things are stuck.
If a robot is down, the service hotline is the fastest way to reach us. For everything else, write to us here and we will get back to you personally.
- Phone +41 71 755 49 14
- Email[email protected]